Terms Of Service

Welcome to tidycounterlab.

This website, located at www.tidycounterlab.com, is operated by Tidy Counter Homeware Ltd. Throughout these Terms of Service, the terms “we”, “us”, and “our” refer to Tidy Counter Homeware Ltd. By accessing our website or purchasing products from us, you agree to be bound by the following terms and conditions.

1. Business & Company Information

Brand Name: tidycounterlab
Legal Entity Name: Tidy Counter Homeware Ltd.
Website: www.tidycounterlab.com
Registered Office Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Contact Email: console@tidycounterlab.com
Telephone: +44 1484 964527

2. Service Area

We sell and fulfill orders exclusively to retail consumers located within eligible countries in Europe. Orders requested for destinations outside Europe will not be accepted or processed.

3. Products & Order Processing

Product Catalog: We specialise in culinary storage solutions, including pan lid racks, chopping board holders, cutlery drainers, and kitchen shelving units.
Order Processing Time: All placed orders require an estimated 1 to 2 business days for operational verification, protective packaging, and fulfillment setup prior to dispatch.
Contract Formation: A binding purchase agreement is formed only when we send you an official order dispatch confirmation via email.

4. Shipping, Delivery & Risk Transfer

Carriers & Transit Time: We partner with established international logistics services, including DHL Priority, FedEx Priority, and UPS Priority. Standard transit times across European destinations are estimated between 5 and 12 business days following dispatch.
Tracking Notifications: At key operational milestones—including order dispatch, carrier hub arrival, and local out-for-delivery updates—automated email notifications containing shipment tracking information will be sent to the email address provided at checkout.
Transfer of Risk & Ownership: In accordance with European consumer protection legislation, the risk of loss or damage to goods passes to you only when you (or a third party designated by you) physically acquire possession of the items. Risk does not transfer upon handover to the postal or courier carrier.
Delayed or Lost Shipments: If your order exceeds the standard estimated delivery timeframe, please contact our support team at console@tidycounterlab.com. We will initiate an official investigation with the designated carrier and, based on the investigation outcome, arrange either a full refund or a replacement shipment.

5. Right of Withdrawal (14-Day Statutory Cancellation)

Statutory Right: Under European consumer legislation, retail customers residing in the UK or EU have the legal right to cancel and return their order without giving any reason within 14 days from the date on which physical possession of the goods is received.
Cancellation Process: To exercise your right of withdrawal, you must notify us of your decision by submitting an unambiguous written statement via email to console@tidycounterlab.com prior to the expiry of the 14-day period.
Return Requirements: Products returned under the right of withdrawal must be sent back in their original condition and suitable packaging. Return shipping instructions will be provided upon receipt of your cancellation request.

6. Damaged, Defective, or Faulty Items

Reporting Damages: If you receive an item that is damaged, defective, or incorrect upon delivery, please notify our customer support team immediately via email at console@tidycounterlab.com with details of the issue.
Simplified Claims Procedure: To streamline the resolution process, you are not required to ship back physically damaged items. Please submit clear photographic evidence demonstrating the defect or damage via email.
Remedies: Upon verification of the provided evidence, we will promptly issue either a full refund or dispatch a replacement item at no extra charge.

7. Pricing & Payment

All product prices displayed on our store are stated in European transactional currencies relevant to the destination market. Payments must be rendered in full at the time of purchase using our accepted payment options at checkout.

8. Intellectual Property

All store materials—including website text, product photographic imagery, graphics, branding identifiers, and structural layout—are original or lawfully licensed assets owned by Tidy Counter Homeware Ltd. Unauthorized reproduction, distribution, or commercial use is strictly prohibited.

9. Limitation of Liability

To the extent permitted by applicable law in the United Kingdom and Europe, Tidy Counter Homeware Ltd. shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our website or products. Nothing in these terms excludes or limits our statutory liability for death, personal injury caused by negligence, fraud, or any other liability that cannot be lawfully excluded under consumer protection laws.

10. Governing Law & Jurisdiction

These Terms of Service and any purchase agreements entered into on our website are governed by and construed in accordance with the laws of England and Wales. Any legal disputes arising out of or in connection with these terms shall be subject to the jurisdiction of the competent courts in the United Kingdom and relevant European consumer forums.

11. Contact Information

If you have questions regarding these Terms of Service or require assistance with an order, please contact:

Company Name: Tidy Counter Homeware Ltd.
Brand Name: tidycounterlab
Registered Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: console@tidycounterlab.com
Telephone: +44 1484 964527