Payment Security

At tidycounterlab, operated by Tidy Counter Homeware Ltd., we prioritize customer data protection and transparent order processing. This Payment Security Policy outlines the protocols and parameters surrounding financial transactions conducted on www.tidycounterlab.com.

1. Corporate Identity & Billing Descriptor

Tidy Counter Homeware Ltd. is a company incorporated and registered in England and Wales. All transaction settlements and account records are managed directly under our registered corporate identity.

When completing a purchase on our website, the billing descriptor appearing on your bank or credit card statement will display our legal entity name: Tidy Counter Homeware Ltd.

2. Payment Processing & Provider Role

Electronic payment processing on our website is managed by our designated third-party payment infrastructure vendor, Stripe.

• Service Function: Stripe acts purely as an independent payment processing service provider to handle transaction authorisations and funds settlement.
• Transaction Monitoring: To maintain standard transactional integrity, automated security assessments and fraud monitoring protocols are routinely conducted on orders to identify unusual or unauthorized transactional patterns.

3. Checkout Experience & Order Fulfillment

• No Account Requirement: Customers are not required to create or log into a Stripe account to perform checkout. Payments can be completed directly through our integrated checkout interface.
• Fulfillment Trigger: Once payment authorization is completed and confirmed by the payment processor, order preparation and fulfillment proceed according to the processing standards outlined in our separate Shipping Policy.

4. Supported Payment Methods

We support standard digital checkout channels for European retail orders. Accepted payment methods include:

• Major Credit & Debit Cards: Visa, Mastercard, American Express
• Digital Wallets: Apple Pay, Google Pay, and eligible digital wallet formats.

5. Privacy & Data Protection Compliance

We adhere strictly to statutory data protection principles under the UK GDPR, EU GDPR, and the UK Data Protection Act 2018.

• Cookie Consent: Our website utilizes an explicit Cookie Consent mechanism. Non-essential operational cookies are activated only after a customer explicitly clicks “Accept” on our website cookie banner.
• Privacy Controls: All customer identity and contact information collected during checkout is processed strictly in accordance with our dedicated Privacy Policy. Financial card details are collected directly by the payment processor and are not stored on our website servers.

6. Contact & Support Response

If you have any questions or require clarification regarding a pending payment or order charge, please contact our support team:

• Brand Name: tidycounterlab
• Legal Entity Name: Tidy Counter Homeware Ltd.
• Website: www.tidycounterlab.com
• Registered Office Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
• Contact Email: console@tidycounterlab.com
• Telephone: +44 1484 964527
• Support Response Window: Written inquiries sent to our email will receive a response within 24 to 48 hours.