Cookie Policy

This Cookie Policy explains how Tidy Counter Homeware Ltd. (“we”, “us”, or “our”) uses cookies and similar tracking technologies on our website, www.tidycounterlab.com.

This policy is designed to comply with applicable UK and European data protection laws, including the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and the Privacy and Electronic Communications Regulations (PECR).

1. Entity & Operational Notice

This website and its associated digital services are owned and operated directly by Tidy Counter Homeware Ltd., a company registered in England and Wales. All cookie management and preference configurations implemented on this store apply exclusively to the operational activities of our legal entity.

2. What Are Cookies?

Cookies are small text files that are stored on your computer, mobile device, or tablet when you visit an online store. They are widely used to make websites function efficiently, support secure checkout processes, and provide analytical information regarding website performance.

3. User Consent & Cookie Banner

We respect your privacy rights and provide transparent control over your online preferences through our interactive Cookie Banner:

Strictly Necessary Cookies: Essential for fundamental site functions—such as maintaining shopping basket items, securing checkout, and page navigation—are placed automatically upon visiting our site.
Non-Essential Cookies: Analytics or functional performance cookies are placed only after you explicitly give your consent by clicking the “Accept” button on our website cookie banner. You are free to decline or adjust your choices at any time via your browser settings.

4. Categories of Cookies We Use

A. Strictly Necessary Cookies (Essential)

These cookies are necessary for the website to function properly and cannot be switched off in our systems. They enable basic features such as shopping cart functionality, user session identification, and security verification.

B. Third-Party Payment & Security Cookies

To manage secure transaction processing and fraud monitoring during the checkout process, third-party cookies are set and handled by our payment infrastructure provider, Stripe.

Provider: Stripe
Purpose: Transaction authentication, security verification, and automated risk prevention during payment processing.
Scope: Managed directly by Stripe in accordance with their privacy and security standards.

5. Cookie Retention Periods

In compliance with UK and European statutory guidelines, cookies stored on your device are retained only for duration periods strictly necessary to fulfill their respective functions:

Session Cookies: Temporary cookies that expire and are automatically deleted when you close your web browser.
Persistent Essential Cookies: Retained on your device for up to 12 months to remember basic website preferences and maintain operational integrity.
Third-Party Payment Cookies (Stripe): Retained for periods ranging from session-duration up to 24 months, depending on security verification and regulatory fraud assessment requirements.

6. Managing & Disabling Cookies

You can manage or modify your cookie preferences at any time through your web browser settings. Most browsers allow you to block cookies or receive an alert before a cookie is stored. Please note that disabling strictly necessary cookies may impact the proper functionality of our checkout process and shopping cart.

7. Company Information & Contact Details

If you have any questions regarding our Cookie Policy or how we handle user privacy, please contact us:

Legal Entity Name: Tidy Counter Homeware Ltd.
Brand Name: tidycounterlab
Website: www.tidycounterlab.com
Registered Office Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Contact Email: console@tidycounterlab.com
Telephone: +44 1484 964527