Shipping & Delivery

At tidycounterlab, operated by Tidy Counter Homeware Ltd., we aim to provide reliable and transparent delivery services for all our customers across Europe. This Shipping & Delivery Policy outlines the operational terms and procedures governing the transport and dispatch of your orders.

1. Geographic Coverage

We process and fulfill orders exclusively for retail customers located within eligible destinations across Europe. Orders requested for address locations outside Europe cannot be accepted or processed.

2. Dispatch Address

All orders are managed, processed, and dispatched from our primary corporate premises:

• Company Name: Tidy Counter Homeware Ltd.
• Dispatch & Business Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

3. Order Processing & Handling Time

• Processing Period: Every order undergoes internal verification, protective handling, and packaging setup prior to handing over to the courier. Standard order processing takes 1 to 2 business days.
• Order Confirmation: Once your order has been processed and prepared for transit, you will receive an official order dispatch confirmation email containing your shipment details.

4. Express Logistics Carriers & Transit Duration

• Logistics Partners: To maintain high transport standards, we collaborate with established express logistics services, including DHL Priority, FedEx Priority, and UPS Priority.
• Estimated Delivery Time: Standard transit duration across European destinations is estimated at 5 to 12 business days following order dispatch.

5. Automated Order Tracking & Milestone Notifications

To ensure complete transparency during transit, our system automatically issues tracking emails to the address provided during checkout at key operational milestones:

1. Order Dispatch: Notification containing your official tracking reference link upon handover to the logistics provider.
2. Carrier Transit Hub Arrival: Updates when the parcel reaches major regional transport and distribution centers.
3. Local Out-for-Delivery: Notification when the package is assigned for final doorstep delivery by local courier handlers.

6. Delayed, Overdue, or Non-Delivered Shipments

• Extended Delays: If your shipment exceeds the standard delivery window of 12 business days, please notify our customer support team at console@tidycounterlab.com.
• Carrier Investigation: Upon receiving your request, we will initiate an official investigation with the responsible logistics partner (DHL, FedEx, or UPS) to track and determine the physical location of the parcel.
• Resolution: Following the outcome of the carrier inquiry, if the shipment is confirmed as severely delayed or lost in transit, we will arrange either a full order refund or dispatch a replacement order at no additional charge.

7. Transfer of Risk during Transit

In accordance with applicable European consumer rights laws, the physical risk of loss or damage to ordered items during transport remains with Tidy Counter Homeware Ltd. and transfers to you only when you (or a designated representative) physically receive delivery of the goods.

8. Business & Contact Information

For any questions regarding your parcel status, delivery options, or tracking updates, please contact our support team:

• Brand Name: tidycounterlab
• Legal Entity Name: Tidy Counter Homeware Ltd.
• Website: www.tidycounterlab.com
• Registered & Dispatch Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
• Contact Email: console@tidycounterlab.com
• Telephone: +44 1484 964527